Terms and Conditions

TERMS & CONDITIONS

ELLIS FAAS®. ELLIS®. HUMAN COLOURS®. HUMAN COLORS®. TESTED ON SUPERMODELS®
 
COPYRIGHTS
This website is expressly owned and operated by ELLIS FAAS COSMETICS B.V. Unless otherwise noted, the design and content featured on ellisfaas.com - including logos, pay-offs (such as Human Colours, Human Colors and Only Tested On Supermodels), navigational buttons and images, artwork, graphics, photography, text, and the like- are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by ELLIS FAAS COSMETICS B.V. This site in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our site and the site as a whole are intended solely for your personal, noncommercial use. Any use of our Website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of ELLIS FAAS COSMETICS B.V. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from ellisfaas.com. You may, however, download or electronically copy and print any of the page contents displayed on the site, and even forward certain pages of this site to a friend via email; but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you. Hard copies of ellisfaas.com must include the copyright notice displayed on every Web page.

PRIVACY POLICY dd. 24 May 2018
Welcome to the ELLIS FAAS website. At ELLIS FAAS we are committed to protecting and respecting your privacy. This notice sets out key information regarding ELLISFAAS.com and how any personal data you provide to us will be processed. If you would like more information about how we collect, use and store your personal data, you can contact us at any time by emailing info@ELLISFAAS.com or writing to the Privacy Team at ELLIS FAAS, PO Box 15593, 1001 NB Amsterdam, the Netherlands.

The term "our online services" refers to ELLISFAAS.com, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps we own or run from time to time. The term "our services" refers to our online services and any of our other products and services. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your", "yours" in this policy.

For the purpose of the General Data Protection Regulation 2016 (the Law), the data controllers for any personal information we hold about you is Ellis Faas Cosmetics BV, PO Box 15593, 1001 NB Amsterdam, the Netherlands.

What personal data do we collect and why?
We collect your personal data when you place an order, call our Customer Care team, sign up for our marketing communications, browse our website or use the other services offered by our website (ELLISFAAS.com). The data we collect includes details you provide to us, such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:

Take your orders, process your payments and deliver the items you have purchased;
Provide any additional services you have requested, such as our marketing communications;
Give you access to services reserved for registered users;
Provide you with help and assistance via our Customer Care team;
Personalise your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer.

Under the Law, we must have a valid legal basis to process your data. In most instances, we will process your data because we have a contract with you e.g. to deliver your purchases, or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at any time.

Who will process your data?
Your personal data will be processed by Ellis Faas Cosmetics BV as the data controllers, and may also be processed by other Group companies acting under our instructions. 

We may also retain the services of external suppliers to help meet our business needs and may share your data with these suppliers. These suppliers have been selected after a rigorous evaluation process and chosen for their security, reliability and competence. They will process your data only under our instructions. Some of these suppliers and some Group companies may be based in non-EU countries. Where this is the case, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law.

How long do we keep your data?
We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing. For example, the data collected during your purchase of goods on ELLISFAAS.com are retained in accordance with local tax law, while those data used to send you our marketing communications are retained until you ask to be unsubscribed.

To register for email from ellisfaas.com, visit our signup page.
To unsubscribe from ELLIS FAAS news, visit our unsubscribe page.

What are your rights regarding your personal data?
Under the Law, you have the right to:

- Know what personal data of yours we are processing, where that data came from and how we are using that data;
- Ask us to update, correct or supplement the data we hold about you;
- Withdraw consent for processing for a specified purpose;
- Ask us to delete or erase your data from our systems;
- Limit or oppose our processing of your data;
Ask us to supply the personal data we hold about you in an easy readable electronic format, or transfer that data direct to a third party nominated by you.
You can exercise these rights at any time by emailing info@ELLISFAAS.comor writing to the Privacy Team at Ellis Faas Cosmetics BV, PO Box 15593, 1001 NB Amsterdam, the Netherlands.

If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection in your jurisdiction.
This Privacy Policy may undergo changes and additions from time to time. Where possible we will inform you of any changes, but please check the contents periodically. The date of issue and version number are shown at the beginning of the notice.

Submissions
Although we will make every effort to respond quickly to applicable email messages, ELLIS FAAS COSMETICS B.V. is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding ellisfaas.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this Website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through ellisfaas.com shall become and remain the property of ELLIS FAAS COSMETICS B.V. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. Should you have any questions concerning a submission, please contact us.

DISCLAIMERS
All information and content available on or accessible through the Ellis Faas Cosmetics Inc.’s (“Ellis Faas Cosmetics”) website, all information contained in any Ellis Faas Cosmetics documentation, whether provided electronically or in hardcopy, such as samples and marketing materials for Ellis Faas Cosmetics products, and all information and content in emails or other ways of communication used by Ellis Faas Cosmetics, (collectively hereafter referred to as: “the Information”) has been prepared solely for the purpose of providing information about Ellis Faas Cosmetics products. While the content hereof has been prepared by Ellis Faas Cosmetics with the utmost care, some Information may nevertheless be incomplete, incorrect or may become outdated in time. Furthermore, due to the technological limitations, colors may not be exact representations of Ellis Faas Cosmetics products. To the fullest extent permissible by law, Ellis Faas Cosmetics makes no representations or warranties of any kind, whether express or implied, for the currency, accuracy, or completeness of any information, as defined above. Furthermore, Ellis Faas Cosmetics makes no representations or warranties in connection to its products, including warranties about its products’ merchantability or fitness for a particular purpose, unless explicitly made and provided by Ellis Faas Cosmetics in writing to the purchaser of its products.
Ellis Faas Cosmetics cannot be held liable for any direct or indirect loss or damage resulting from the use of the Information and/or resulting from the use of its products or material(s), except in the event of actions verging on Ellis Faas Cosmetics’ gross negligence or intentional recklessness. Ellis Faas Cosmetics’ maximum aggregate liability for any causes whatsoever, and regardless of the form of action, will at all times be limited to $100.00. All intellectual property rights relating to the Information and all Ellis Faas Cosmetics products, belong to and remain with Ellis Faas Cosmetics and/or its licensor(s) at all times. The Information may not be used in any way without Ellis Faas Cosmetics’ and/or its licensor’s prior explicit written consent.
The laws of the state of New York govern this website and (the use of) the Information, the sale and use of any of the Ellis Faas Cosmetics products, and all business relationships between Ellis Faas Cosmetics and third parties. Disputes will be submitted exclusively to the Courts in New York, New York. Any cause of action arising out of or related to this website, (the use of) the information, or any of the Ellis Faas Cosmetics products, must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

Product availability
At ellisfaas.com, we go out of our way to ensure that products presented herein are available for purchase. Goods purchased through our webshop, will be send within 48 hours with the Dutch TNT Post - US orders by UPS Ground. Only for bigger shipments we will be able to supply a tracking number. Click HERE for more information about shipping time. The orders from our webshop that we receive on Friday, Saturday and Sunday, will be shipped on the following Monday. A notification email will be send the same day as the shipment. Some products shown on this Website may not be available through retail stores at which ELLIS FAAS products are sold.

Website errors
We endeavor to present the most recent, most accurate and most reliable information on our Website at all times. However, there may be occasions when some of the information featured on ellisfaas.com may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content (as is) and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Site changes
Our goal is to keep this Website fresh and exciting, so that you'll want to come back often. We're constantly refreshing ellisfaas.com - adding merchandise as new items as they are added to our line. We create timely editorial to replace content that becomes out-dated or out-of-season, move and expand portions of the site in an effort to bring you more, and will continue to increase our services to you as technologies improve. Please understand that we cannot guarantee something you saw on a previous visit to ellisfaas.com will still be present on our Website when you visit again. We reserve the right to make changes to this Website without prior notice. Should you be unable to locate some particular article of content or piece of merchandise that caught your attention on a previous visit to our site, please contact us and we'll make every effort to fulfill your requests whenever possible.

ONLINE SECURITY POLICY
Encrypted Transmissions
At ellisfaas.com, we utilize the industry's highest standard of data encryptions, and positive identification technology to ensure that your online shopping experience is safe and secure. Security measures are triggered automatically with your order. Your order will be submitted only if your computer and our server are communicating in a secure mode. Security measures are employed throughout our Website, wherever you've been asked to submit information. We employ the industry's most stringent security technology to encrypt sensitive information, including your contact information and credit card number. In order to securely proceed through the purchase process, we require you to use the latest version of Netscape Communicator or Microsoft Internet Explorer. Please review our Privacy Policy to find out exactly how your personal information is handled.

Positive Identification
Before your personal information is transmitted to us (whether you're requesting a catalog or making a purchase, for example), your browser will make a positive identification that communication is being conducted with ellisfaas.com. Your browser will notify you prior to the transmission of sensitive information if the connection looks suspicious. Only upon authentication of a secure connection to ellisfaas.com will your order be processed online. This authentication by your browser takes place after you select "Purchase" and before your order is actually submitted.

Follow-up measures
Once your order is transmitted to ellisfaas.com, your encrypted information is automatically transferred via a secure connection to a secure server that is not accessible to anyone online. Your order is then processed internally; no one but our order processors will have access to your information.

Concerns?
When it comes to making your ellisfaas.com experience one you can feel confident about, we are ever vigilant. Should you have any concerns about security that are not answered here, please contact us and we'll do all we can to put your mind at ease.

RETURN POLICY
For a full refund, only faulty items can be returned up to fourteen days after receipt of the goods. To return or exchange merchandise, please enclose your receipt (noting on the front side the reason for your return and the action you wish taken), and ship your package pre-paid and insured. Should you have any questions concerning a return, please contact us.
Please ship the item(s) to:
ELLIS FAAS Cosmetics BV
Attn: Returns
PO Box 15593
1001 NB Amsterdam
the Netherlands
Please note: Only items purchased on www.ellisfaas.com may be accepted for a return or exchange. We will not refund or exchange any items purchased at a store location.
Only items purchased are refunded. Shipping and handling costs will not be refunded.

IMPORTANT MESSAGE FOR RETAIL CONSUMERS
ELLIS FAAS wants to ensure that our customers enjoy the highest quality products. We strongly recommend that consumers purchase products ONLY from authorised retailers, and not from resellers or online sites not mentioned in our Find Stores section. ELLIS FAAS cannot guarantee the quality or efficacy of any product sold through unauthorised channels, and urge all customers to avoid purchasing products claiming to be ELLIS FAAS products from these sellers.

COMMENTS
We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the Site's privacy practices, please email us at info [at] ELLISFAAS.com.